Arms Wide Open SMS Terms and Conditions
Effective Date: December 1, 2024
1. Introduction
These Terms and Conditions govern the use of SMS services provided by Arms Wide Open NY, LLC, and its subsidiaries (“we,” “our,” or “us”). By opting in to receive SMS communications, you agree to these terms.
2. Purpose of SMS Communications
We use SMS communications exclusively to:Send appointment reminders.Provide scheduling updates.Share other essential notifications related to our services.We do not send marketing messages or mass texts unrelated to your services.
3. Consent to Receive SMS Messages
By voluntarily providing your phone number, you agree to receive SMS messages from Arms Wide Open NY. Consent is obtained verbally or in writing when you share your phone number with us.
4. Opt-Out and SupportTo stop receiving SMS messages, reply STOP to any message. This action will unsubscribe you from all SMS communications from us.For assistance or further information, reply HELP or contact us directly via:Email: info@armswideopenaba.comPhone: 833-898-9222
5. Message and Data Rates
Standard message and data rates from your mobile carrier may apply. You are responsible for any charges incurred due to SMS communications.
6. Data Protection
We prioritize the security of your information and comply with all applicable laws, including HIPAA, to safeguard your personal data. SMS data is retained for up to two (2) years and is accessible only to authorized employees through secure systems.
7. Dispute Resolution
Any disputes arising from SMS communications or related services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA).
8. Limitation of Liability
We are not liable for delays, missed messages, or delivery failures caused by issues outside our control, including mobile carrier network disruptions or technical malfunctions.
9. Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. Changes will be communicated via SMS or email and will be effective immediately upon notification.
10. Contact Us
For questions or concerns regarding these Terms and Conditions, please reach out to us:Email: info@armswideopenaba.comPhone: 833-898-9222
Arms Wide Open SMS Privacy Policy
Effective Date: December 1, 2024
1. Introduction
At Arms Wide Open NY, LLC, and its subsidiaries, we are dedicated to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect personal information related to our SMS communications.
2. Information We Collect
To provide SMS services, we collect the following information:
Personal Data: Names and phone numbers.
SMS Communication Data: Message details, including content and timestamps.
3. Use of Your Information
We use your information solely to:Send appointment reminders, scheduling updates, and essential notifications.Provide support and address customer inquiries.Comply with legal requirements, including HIPAA, for healthcare-related communications.
4. Information Sharing
We do not sell or share your information with third parties, except as required to facilitate SMS communications. Specifically, we use RingCentral, a secure VoIP and SMS provider, to manage these services.
5. Data Protection
We employ stringent security measures to safeguard your personal data, including:Limiting access to approved employees with appropriate privacy training.Ensuring all systems used for SMS communications are HIPAA-compliant and encrypted.
6. Data Retention
SMS-related data is retained for up to two (2) years. After this period, the data is securely deleted.
7. Your Rights
You have the right to:Opt-out of SMS communications at any time by replying STOP.Request a copy of the information we have collected about you.Contact us to correct or delete your personal information.
8. Message and Data Rates
Standard message and data rates may apply to SMS messages you receive.
9. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us:Email: info@armswideopenaba.comPhone: 833-898-9222